FAQ prosrchg


I DO NOT RECOGNIZE THE TRANSACTION ON MY BANK STATEMENT

If prosrchg is listed on your bank or credit card statement, it means that we have charged you on behalf of a merchant site and our customer service is at your disposal to help you solve your problem and respond to your request . You must have at least two of the following information: credit card, e-mail address or member reference.

HOW DOES THE BILLING DATA APPEAR ON MY BANK STATEMENT?

Our discreet billing service appears as: prosrchg next to the website transaction. If you do not see this appear on your statement, it's because we have not charged you. SOMETIMES, THE NAME OF A COUNTRY CAN BE INDICATED, BECAUSE WE WORK WITH BANKS WORLDWIDE. also makes payments for certain websites with their own billing descriptors (the information shown on your bank statement). The descriptor should always be mentioned on the payment page of the website.

I FORGOT THE ADDRESS OF THE WEBSITE ON WHICH I MADE MY PURCHASE. HOW CAN I FIND IT?

To receive the internet address by e-mail: - If you have at least two of the following data: username, credit card, e-mail address, member reference.

MY PASSWORD AND USERNAME DO NOT WORK. WHAT TO DO ?

Make sure that you correctly enter your password and username as written in the confirmation email you received when you registered. Our system is the difference between uppercase and lowercase. To receive the internet address by e-mail: - If you have at least two of the following data: username, credit card, e-mail address, member reference.

HOW TO CANCEL MY REGISTRATION?

You can cancel your registration directly on this website or contact our customer service. - If you have at least two of the following data: username, credit card, e-mail address, member reference.

I CANCELED MY REGISTRATION, BUT I STILL HAVE ACCESS TO THE MEMBERS AREA

We will always send you a confirmation email after your cancellation. This ensures that you will not be charged for the next billing cycle. If you have received this cancellation email, you can rest assured that you will no longer be charged. However, you will continue to have access to the member area until the end of the period you paid.

I DOUBLE-CLICKED WHEN SENDING THE PAYMENT. WILL I BE CHARGED TWICE?

No. Our system guarantees that you will not be billed twice at the time of registration.

WHAT IS CVV CODE AND WHERE CAN I FIND IT?

It is a complementary security code to protect you from fraud attempts and is printed on the back of your card. These are the last 3 numbers that follow the name of your account on the back of your credit card.

WHAT IS THE MEMBER REFERENCE?

This is a unique number that identifies your transaction with . It was sent to you by e-mail at the time of registration. If you need to recover it, you can directly contact our customer service.

CAN I SEND MY CREDIT CARD NUMBER BY E-MAIL TO info@prosrchg.com

Under no circumstances should you send us your credit card number by e-mail. Always use our online forms that have been designed to transfer confidential data. If you wish to use the forms, please contact our customer service.

I DID NOT RECEIVE A CONFIRMATION EMAIL AFTER MY REGISTRATION

You must enter a valid e-mail address in order to correctly make a prosrchg purchase in order to receive a confirmation. For all subsequent notifications, you must send us a valid e-mail address using our customer service form.

WHAT ARE THE CONDITIONS OF USE OF MY SUBSCRIPTION?

Please find the conditions located on the main product site at the bottom of the page accessible by clicking on the Terms of Use link. If you have additional questions, do not hesitate to contact our support team.

I ENCOUNTERED TECHNICAL DIFFICULTIES USING THE SITE FOR MEMBERS.

If you have encountered any difficulty in accessing or using the area for members of the sites produced, please report it to the support team. They will provide you with all the help you need.

I HAVE A QUESTION NOT MENTIONED IN THE FAQ. WHAT CAN I DO ?

For any question, suggestion or comment related to prosrchg, do not hesitate to contact us directly. We are here to help you !
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